Sbc-comm AMD SBC-770 User Manual download pdf (Page 5)

Product Warranty

AAEON warrants to you, the original purchaser, that each of its

products will be free from defects in materials and workmanship for

one year from the date of purchase.

This warranty does not apply to any products which have been

repaired or altered by persons other than repair personnel autho-

rized by AAEON, or which have been subject to misuse, abuse,

accident or improper installation. AAEON assumes no liability

under the terms of this warranty as a consequence of such events.

Because of AAEON's high quality-control standards and rigorous

testing, most of our customers never need to use our repair service.

If an AAEON product is defective, it will be repaired or replaced at

no charge during the warranty period. For out-of-warranty repairs,

you will be billed according to the cost of replacement materials,

service time, and freight. Please consult your dealer for more

details.

If you think you have a defective product, follow these steps:

1. Collect all the information about the problem encountered. (For

example, CPU type and speed, AAEON products used, other

hardware and software used, etc.) Note anything abnormal and

list any on-screen messages you get when the problem occurs.

2. Call your dealer and describe the problem. Please have your

manual, product, and any helpful information readily available.

3. If your product is diagnosed as defective, obtain an RMA

(return material authorization) number from your dealer. This

allows us to process your return more quickly.

4. Carefully pack the defective product, a fully-completed Repair

and Replacement Order Card and a photocopy proof of pur-

chase date (such as your sales receipt) in a shippable container.

A product returned without proof of the purchase date is not

eligible for warranty service.

5. Write the RMA number visibly on the outside of the package

and ship it prepaid to your dealer.

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Sbc-comm AMD SBC-770 User Manual Page 5