Sbc-comm Alcatel Speed Touch PC AlcatelPCNT02A User Manual download pdf (Page 32)

Installation Guide for Customer Self-Install: Alcatel Speed Touch PC®, Windows NT Page 31

Unknown

Network

Interface

Adapter

This scenario can occur if a NIC is physically present and

detected by Plug-n-Play, but no drivers were installed for the

NIC. Windows will add this device to the “Other Devices”

section in the Device Manager.

Use the “Fix” button to launch the appropriate

control panel and context sensitive help to

guide you through removing the “Unknown

device”.

Ping Test The Ping Test is usually accomplished within the Configure

TCP/IP step, where SBC Express pings the default gateway.

An explicit IP address can also be used.

Failure during this test can occur from invalid

network settings, the Ethernet cable not being

plugged in, the DSL modem not being in

synch, or if the specified IP address does not

allow a ping.

Make sure your Ethernet cable is plugged in

and powercycle your DSL modem. Use the

“Retry” button to try the test again.

DNS Test The DNS Test will determine the currently defined DNS

servers, attempt to ping them, and upon a successful ping,

will resolve a specified hostname to an IP address.

This test can fail if the DNS server is invalid.

If you entered static IP information, ensure you

entered the DNS servers correctly.

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Sbc-comm Alcatel Speed Touch PC AlcatelPCNT02A User Manual Page 32